Welcome to Gudd Ji

Frequently Asked Questions

Find answers to common questions about Gudd Ji's organic jaggery products, shipping, returns, and more.

1. What makes Gudd Ji jaggery products organic?

Our jaggery is made from sugarcane grown without synthetic pesticides or chemicals. We use traditional methods to ensure purity and retain natural nutrients.

2. Are your products certified organic?

Yes, our products are certified by recognized organic certification bodies, ensuring you receive only the best and purest jaggery.

3. How do I place an order?

You can place an order directly on our website by adding products to your cart and completing the checkout process. For assistance, contact our support team.

4. What payment methods do you accept?

We accept major credit/debit cards, UPI, and Google Pay. All payments are processed securely.

5. How is shipping calculated?

We offer free shipping on orders above Rs. 499. For orders below this amount, a nominal shipping fee is applied at checkout.

6. How long does delivery take?

Orders are processed within 1-2 business days and delivered within 3-7 business days across India. Remote areas may take longer.

7. Can I track my order?

Yes, once your order is shipped, you will receive a tracking link via email or SMS.

8. What is your return policy?

If you receive a damaged or incorrect product, please contact us within 7 days of delivery. We will arrange a replacement or refund as per our return policy.

9. How do I contact customer support?

You can reach us at support@guddji.com or through our Contact page.